Your assuming they CAN fix it. I had to switch from cable modem to DSL because they couldn't figure out HOW to get me faster than that.
3 weeks of service men coming out, scratching head, replacing connectors, wires, and nothing. Then it took the phone company 27 days to get the DSL running.
(I live on the east coast of the U.S. - not some third world country either)
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